The Long-Term Care Ombudsman is a critical ally in ensuring the well-being of residents in RCFEs. As an administrator, understanding their role can help you build a stronger, more compliant facility.
Enhanced Communication: Ombudsmen can help mediate disputes between staff and families, fostering transparency and trust.
Compliance Support: Their insights into regulatory standards can help you avoid violations.
Reputation Management: Positive relationships with ombudsmen signal to families that your facility prioritizes resident care and rights.
Engage Proactively: Invite ombudsmen to periodic meetings to discuss resident concerns and facility improvements.
Provide Access to Records: Ensure ombudsmen have access to necessary documents during investigations.
Incorporate Feedback: Use their recommendations to enhance policies and practices.